Case Study
How Tallied embedded modern dispute infrastructure with Decisionly
Tallied powers modern end-to-end infrastructure for launching and scaling card programs. They needed enterprise-grade dispute automation that was performant from day one and would scale across every new program without adding cost or complexity.
Challenge
Dispute operations are the last-mile problem of modern card infrastructure and a critical growth bottleneck. They're complex, slow to stand up and manual to manage. Building internally or partnering with a legacy solution would have created delays without securing performance or scalability.
Solution
Tallied integrated with Decisionly’s API to embed an AI-driven, automated dispute engine. Configurable workflows deliver custom automation for each program’s needs so that Tallied retains flexibility and control without operational or technical overhead.
Result
With Decisionly, 96% of Tallied’s chargebacks are automatically processed with zero manual handling. Tallied has achieved a 93% win rate without hiring or training a disputes team. As their portfolio scales, each new program is onboarded with zero incremental lift.
of chargebacks automated
96%
win rate
93%
incremental lift per card launch
Zero
“Building a disputes function the traditional way would have delayed our launch and created compounding overhead and compliance risk as we scaled. With Decisionly, we have automation we can rely on and a dispute engine that delivered from the start. Now we can launch and grow new programs without worrying about how disputes will scale.”
Head of Operations, Tallied